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Mobile SDKs

Integrating CustomerGlu on your Mobile Apps

Pre-Requisites

CustomerGlu Android SDK supports API 21 and above. Please ensure the minSDKVersion in the app's build.gradle file reflects the same.

Note:

If Proguard is enabled in the app, please add the following rule in

proguard-rules.pro file to ensure smooth working of CustomerGlu SDK:

-keep class com.customerglu.sdk.Modal.*{*;}

Permissions

Add the following permissions to the AndroidManifest.xml file

<uses-permission android:name="android.permission.INTERNET" />
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE" />

CustomerGlu iOS SDK supports IOS 12.0+ and requires Xcode 12 or above to build.

CustomerGlu Flutter SDK supports API 21 and above. Please ensure the minSDKVersion in the app's build.gradle file reflects the same.

Firstly add the permission of internet in Manifest file

<uses-permission android:name="android.permission.INTERNET" />
<uses-permission android:name="android.permission.ACCESS_NETWORK_STATE" />

Note:

If Proguard is enabled in the app, please add the following rule in the build.gradle file to ensure smooth working of CustomerGlu SDK.

buildTypes {
    release {
        // TODO: Add your own signing config for the release build.
        // Signing with the debug keys for now, so `flutter run --release` works.
        signingConfig signingConfigs.debug
        proguardFiles getDefaultProguardFile('proguard-android-optimize.txt'), 
        'proguard-rules.pro'
    }
}

Create a Proguard rules file if not present and add the following rule in Proguard Rules file:

-keep class com.customerglu.sdk.Modal.*{*;}

CustomerGlu iOS SDK supports IOS 11.0+ and requires Xcode 12 or above to build.

CustomerGlu Android SDK supports API 21 and above. Please ensure the minSDKVersion in the app's build.gradle file reflects the same.

Note:

If Proguard is enabled in the app, please add the following rule in Proguard Rules file to ensure smooth working of CustomerGlu SDK:

Permissions

Add the following permissions to the AndroidManifest.xml file

CustomerGlu iOS SDK supports IOS 11.0+ and requires Xcode 12 or above to build.

Installation

Add the following dependency to the app's build.gradle file:

dependencies{
    implementation 'com.customerglu:CustomerGluLibrary:3.0.4'
}

Add the below code snippet in project level build.gradle file:

allprojects {
    repositories {
        ...
        mavenCentral()
    }
}

For new Projects , add the below code snippet in settings.gradle file (if above not work):

dependencyResolutionManagement {
    repositoriesMode.set(RepositoriesMode.FAIL_ON_PROJECT_REPOS)
    repositories {
        ...
        mavenCentral()

    }
}

Option 1: Using CocoaPods

Add CustomerGlu to your Podfile and run pod install

pod 'CustomerGlu'

Option 2: Using Swift Package Manager

Add https://github.com/customerglu/CG-iOS-SDK as a Swift Package Repository in Xcode and follow the instructions to add Intercom as a Swift Package.

Option 1

Add the CustomerGlu Flutter plugin in pubspec.yaml file

Option 2

Run this command With Flutter:

Option 1

Add the CustomerGlu React Native plugin in package.json file

Option 2

Run this command With npm:

Initialise SDK

Add your WriteKey/API Key in meta-data of the AndroidManifest.xml file like this:

WriteKey - Mandatory (WriteKey/API Key is provided by CustomerGlu)

Define the global instance of CustomerGlu SDK in your Application class:

For Initialising SDK add the following line in your Application Class (Mandatory)

Add the following key to the Info.plist file.

WriteKey - Mandatory (WriteKey/API Key is provided by CustomerGlu)

Define the global instance of CustomerGlu SDK

You can store the global instance of CustomerGlu SDK in a variable so you don't have to use CustomerGlu.getInstance for each function call

For Initialising SDK add the following line in your AppDelegate (Mandatory)

To initialize the SDK, the initialization method must be called at every app launch before using any other method from the CG SDK. This should be done in main.dart at the entry point of the app. Use the following values to specify the region: "in" → Indian Region "me" → Middle-East Region "us" → USA Region

Add your WriteKey/API Key in meta-data of the AndroidManifest.xml file like this:

WriteKey - Mandatory (WriteKey/API Key is provided by CustomerGlu)

Add the following key to the Info.plist file:

WriteKey - Mandatory (WriteKey/API Key is provided by CustomerGlu)

Add your WriteKey/API Key in meta-data of the AndroidManifest.xml file like this:

WriteKey - Mandatory (WriteKey/API Key is provided

To initialize the SDK the initialization method must be called at every app launch before using any other method from the CG SDK. use it in index.js at entry point of the app

Add the following key to the Info.plist file:

WriteKey - Mandatory (WriteKey/API Key is provided

To initialize the SDK the initialization method must be called at every app launch before using any other method from the CG SDK. use it in index.js or App.js at entry point of the app

Register User (Mandatory)

Registering a user of your platform with CustomerGlu is mandatory to be able to show any CG powered UIs and experiences to the user. Users need not be registered on your platform. You can check out the flow to handle non-logged/guest users here.

As the same registration method can also be used to update user attributes, it is recommended to use this method on every app launch, after signing in/up and reaching the app home page.

This method is now used to register the user with CG. Make sure to call it on every App launch. In SDK v3.0.0 or above we are not accepting CustomAttributes here in the registerDevice:

Note: The Register function is used to generate token only

Function Parameters:

  1. Context: this/getApplicationContext()

  2. userData: A HashMap that holds user information

Sample UserData object

Note: You can check out the complete userData object payload here.

This method is now used to register the user with CG. Make sure to call it on every App launch. In SDK v3.0.0 or above we are not accepting CustomAttributes here in the registerDevice:

Note: The Register function is used to generate Token only

Function Parameters:

  1. userData: A Dictionary that holds user information

Sample UserData object

Note: You can check out the complete userData object payload here

Use the given function to register a user with CustomerGlu :

Note: The Register function is also used to update the user attributes

Sample UserData object

Note: You can check out the complete userData object payload here.

Use the given function to register a user with CustomerGlu :

Note: The Register function is also used to update the user attributes

Sample UserData object

Note: You can check out the complete userData object payload here.

UpdateUser Attributes

This method is used to update the user custom Attributes to add users to the respective segments

UpdateUser Profile

You can update the user profile and customAttributes values by using following method:

Note: You can check out the complete userData object payload here.

Clear Data on Logout (Mandatory)

Use the given function when the user logs out, to clear CustomerGlu SDK cached data like user_id, token, entry point related data, etc.

Handling Webview Events

CG Webviews send the following types of events to the app:

  • Deeplink redirection Events (OPEN_DEEPLINK): Redirect to a given screen on click of buttons from CustomerGlu UIs Example: Clicking on "Go To Cart" should redirect to the Cart Screen

  • Analytics Events (ANALYTICS): Send click analytics events on CG UI directly from the app to your servers/CDP Platform Example: coupon code copied event

Note: Analytics events need to be explicitly enabled

Enable Analytics Events

If click analytics are to be captured directly via the app, you can enable the analytics events by using the given function:

Handling Events

For handling Deeplink or Analytics events triggered by the webview, you need to register a broadcast receiver and handle the logic for the respective event:

Note: Do not unregister the broadcast receiver in the app lifecycle.

For handling Deeplink events triggered by the webview, you need to add a notification observer:

Analytics Events

For handling analytics events triggered by the webview, you need to a notification observer:

For handling Deeplink and Analytics broadcast events in Flutter you need to create a MethodChannel and handle the logic for the respective event:

For handling Deeplink and Analytics broadcast events in React-Native you need to add following code in your js file :

Nudge Configuration

Nudge Configuration is an object that can be passed as an optional parameter to the openWallet, loadCampaignById and openNudge methods to configure the layout, height, and other related properties for the webview.

  1. Relative Height - It accepts an integer value from 1 to 100 as Percentage(%) of device screen height. Default value: 70

  2. Absolute Height - It accepts an integer value greater than 0. It follows native units like px (iOS) and dp (android) to adjust height. Default value: 0

Provide either relative or absolute dimensions for height. Priority is given to relative height in case of both being defined.

3. Layout - Set the layout of nudge. Possible values: [full-default, middle-popup, bottom-popup, bottom-slider] | Refer here to see al supported layouts. Default value : full-default

4. closeOnDeepLink - If set to true , the Webview will be dismissed automatically if the user is redirected to an app screen from a button in the UI. Default value: false

5. Opacity - For any of the layouts except for fullscreen, set the background opacity of the screen not covered by content. It can take values between 0 to 1, where 0 means fully transparent and 1 means fully opaque background. Default value: 0.5

Open Wallet

CustomerGlu offers a fully customisable wallet page which contains challenges, games, rewards and other user specific information as shown below:

Use the following function to open the wallet screen powered by CustomerGlu:

Function Parameters

  1. Context: this/getApplicationContext()

  2. NudgeConfiguration(optional) : Please refer to the NudgeConfiguration

Function Parameters

NudgeConfiguration(optional) : Please refer to the NudgeConfiguration

Function Parameters:

NudgeConfiguration(optional) : Please refer to the NudgeConfiguration

Function Parameters:

NudgeConfiguration(optional) : Please refer to the NudgeConfiguration

Open Campaign

You can also open specific campaigns by using the campaignId or tag assigned to a campaign.

CampaignId

Finding the campaignId

Tag

Adding a tag

Use the following function to open a specific campaign:

Function Parameters

  1. Context: this/getApplicationContext()

  2. CampaignId/Tag : Unique Identifier assigned to a campaign, can be copied from the dashboard.

  3. NudgeConfiguration(optional) : Please refer to the NudgeConfiguration

Function Parameters

  1. CampaignId/Tag : Unique Identifier assigned to a campaign, can be copied from the dashboard.

  2. NudgeConfiguration(optional) : Please refer to the NudgeConfiguration

Function Parameters

  1. CampaignId/Tag : Unique Identifier assigned a campaign, can be copied from the dashboard.

  2. NudgeConfiguration - Please refer to NudgeConfiguration

Function Parameters

  1. CampaignId/Tag : Unique Identifier assigned a campaign, can be copied from the dashboard.

  2. NudgeConfiguration(optional) : Please refer to the NudgeConfiguration

Note: If the value of campaignId/tag provided is empty/invalid, wallet will be opened by default. To handle this case in a custom manner, CG_INVALID_CAMPAIGN_ID event can be consumed

Verify CampaignId

You can verify the campaignId before opening the campaign using the below method

Above method returns the boolean value is the campaign valid or not.

Function Parameters

  1. CampaignId/Tag : Unique Identifier assigned to a campaign, can be copied from the dashboard.

Entry Points

Entry Points are the various ways how users can discover and explore experiences like games, challenges, rewards, nudges, wallet, etc.

The following entry points are supported by CustomerGlu Mobile SDKs:

  1. Banner

  2. Floating Button/Launcher

  3. Popup

  4. Embed View

Enable Entry Points

Use the given function to enable Entry Points in the app (should be called on every app launch):

Setting up Banners

Banners need elements with unique ids to be pre-defined in the app screens. These components need to be added at all the places where banners need to show up- that is why it is important to add these elements generously, covering all possible use cases where a banner might be needed, as an app release will be required to edit them.

Note: These components will not take any screen space and will remain hidden in the background unless the banners configured are activated explicitly from the dashboard.

Add the following component, wherever a banner might be needed, in the Activity’s layout file (XML):

Banners can be set up in the following ways:

1. Storyboard / XIB

  • Drag and drop an empty UIView on the ViewController in which a banner might be needed, and adjust it to the correct position.

  • Under identity inspector add BannerView as the class name.

  • Under attribute inspector add a unique value for BannerId.

  • Height constraint can be added in the same view.

2. SwiftUI

If the app screens are developed using SwiftUI, add the following banner component, wherever a banner might be needed:

Add the following banner component, wherever a banner might be needed, in the flutter layout :

For Android:

In MainActivity add the following code in configureFlutterEngine to add BannerView:

Add the following banner component, wherever a banner might be needed, in the React-Native layout :

Note : The id or bannerId is mandatory and the exact same id needs to be set on the dashboard as the bannerId in the entry point configuration section. Please follow a semantic nomenclature like screenName_banner_1 for the ids for ease of configuration on the dashboard.

ℹ️ Banner Loaded Callback:

The banner will be hidden automatically in cases like the banner being disabled, user not eligible to see the banner (not in segment/campaign already completed).

If the status of banner components is also needed by the app, for use cases like changing the parent container size, depending on visibility of the banner, the following method can be used to check the banner availability:

Register a Broadcast Receiver, listen for the banner load event and handle the logic:

Add a Notification Observer, listen for the banner load event and handle the logic:

Create a MethodChannel, listen for the banner load event and handle the logic:

Add the following code to listen for banner load event callback:

Setting up Embed View

Embed views can be used to embed CustomerGlu campaigns and screens directly in your native screens. Embed view works similar to Banners and needs elements with unique ids to be pre-defined in the app screens. These components need to be added at all the places where Embed view need to show up- that is why it is important to add these elements generously, covering all possible use cases where a Embed view might be needed, as an app release will be required to edit them.

Note: These components will not take any screen space and will remain hidden in the background unless the embed views configured are activated explicitly from the dashboard.

Add the following component, wherever a banner might be needed, in the Activity’s layout file (XML):

Banners can be set up in the following ways:

1. Storyboard / XIB

  • Drag and drop an empty UIView on the ViewController in which a banner might be needed, and adjust it to the correct position.

  • Under identity inspector add CGEmbedView as the class name.

  • Under attribute inspector add a unique value for embedId.

  • Height constraint can be added in the same view.

2. SwiftUI

If the app screens are developed using SwiftUI, add the following banner component, wherever a banner might be needed:

Add the following embed component, wherever a embed view might be needed, in the flutter layout :

For Android:

In MainActivity add the following code in configureFlutterEngine to add BannerView:

Add the following embed component, wherever a embed view might be needed, in the React-Native layout :

Note : The id or bannerId is mandatory and the exact same id needs to be set on the dashboard as the bannerId in the entry point configuration section. Please follow a semantic nomenclature like screenName_banner_1 for the ids for ease of configuration on the dashboard.

Setting up Floating Buttons and Popups and PIP

As Floating Buttons and Popups are overlays, they need no special components to be predefined like Banners. They only need to be added on all screens/activities of the app and each screen should be assigned a name/identifier which can then be used to configure these entrypoints via the dashboard.

The given function should be used on every Activity's onResume Method to support adding the floating button/popup entry points on the activity via the dashboard:

The given function should be used on each ViewController's viewWillAppear() method to support adding the floating button/popup entry points via the dashboard:

The given code should be added on every Activity:

For Android:

The given function should be used in MainActivity , inside the onResume method to support adding the floating button/popup entry points on the activity via the dashboard:

The given function should be used on every Activity's useFocusEffect() Method to support adding the floating button/popup entry points on the activity via the dashboard:

Handle CustomerGlu Nudges

The push and in-app nudges sent via CustomerGlu need to be handled by the app.

Add the displayCustomerGluNotification method in the Firebase onMessageRecieved callback to handle nudges, as shown below:

Function Parameters:

  1. context : this/getApplicationContext()

  2. json : The json object of the remote message.

  3. icon : The App Icon to be displayed for the push notifications.

  4. opacity: For any of the layouts except for fullscreen, set the background opacity of the screen not covered by content. Can take values between 0 to 1, where 0 means fully transparent and 1 means fully opaque background. (Default value is 0.5)

  5. autoclosewebview : If set to true , the webview will be dismissed automatically if the user is redirected to an app screen from a button in the UI

Note: App icon should be in PNG format with size less than 100KB.

Handling Nudges for Background/Killed State

Add the given snippet on the Splash Screen to fetch nudge data and then call the displayCustomerGluBackgroundNotification method on the same

Configure Notification Type

Set the sender of the nudge (Firebase/APNS) in the AppDelegate file:

Function Parameter

fcmApn: It accepts a string value out of "fcm" or "apn" depending on the notification service being used by the app.

Set FCM/APNS Token

Add following code in didFinishLaunchingWithOptions()

Add the following extension in AppDelegate:

Add your Notification icon in meta-data of the AndroidManifest.xml file like this:

Add the following method in the Firebase message listener:

Function Parameters:

autoclosewebview : If set to true , the webview will be dismissed automatically if the user is redirected to an app screen from a button in the UI.

Configure Notification Type

Set the sender of the nudge (Firebase/APNS) in the AppDelegate file:

Function Parameter

fcmApn: It accepts a string value out of "fcm" or "apn" depending on the notification service being used by the app.

Set FCM/APNS Token

Add following code in didFinishLaunchingWithOptions()

Add the following extension in AppDelegate:

  • Add the given dependencies in your application's package.json file:

  • Import the given function:

  • Add it in the PushNotification library onNotification callback, as shown below:

For Android -

Add your Notification icon in meta-data of the AndroidManifest.xml file like this:

For iOS

  • Create a file named NotificationServices.js in the src folder and add given code in the file:

  • Add the given code in App.js :

  • Update the pod file as shown below and and install it again:

Configure Notification Type

Set the sender of the nudge (Firebase/APNS)

Function Parameter

fcmApn: It accepts a string value out of "fcm" or "apn" depending on the notification service being used by the app.

Set FCM/APNS Token

  • Add following code in didFinishLaunchingWithOptions()

  • Add the following method in AppDelegate.m:

Supported Layouts

The following layouts are supported by CustomerGlu Mobile SDKs for various functionalities like opening wallet, campaigns, nudges, etc.

Fullscreen Middle Popup

Bottom Popup Bottom Slider (Draggable)

Handling Dark Mode/Light Configuration

The dark mode settings in the CustomerGlu SDK (only v2.2.0+) can be configured using the following Methods

Handling Configuration Changes

For handling configuration changes like dark/light mode, orientation, etc., Flutter and React-Native apps need to implement this method in android MainActivity

CustomerGlu provides Universal Deeplinks to access particular campaigns and wallet page. To support these deeplinks in the app and redirection to playstore/appstore in case the app is not installed, please follow the given steps:

Step 1

Put the intent-filter inside the activity tag in Android Manifest as below to handle navigation to that activity

Step 2

To get the intent data from url you need to add the following method in the OnCreate() of your activity

Function Parameter

activity : Pass the activity inside the method

Step 3

To handle deeplinks in a custom manner, add the listener in the Application Class to get the callback

Step 1

Add the Associate domain in your project

Step 2

For SwiftUI

Implement .onOpenURL for the Launch view defined in WindowGroup in Scene class

For UI Kit

Implement the following method in AppDelegate.swift file

Android Put the intent-filter inside the activity tag in Android Manifest

iOS Add the Associate domain in your project

Flutter

Add the callback in main.dart in method channel

Android Put the intent-filter inside the activity tag in Android Manifest

iOS Add the Associate domain in your project

React-Native

Implement the below callback:

Send Events (to CG)

User events which may lead to rewards via a campaign need to be sent to CG. These events can be sent directly via the SDKs using the sendEventData method:

Note: Check out all available options to send events here

Function Parameters

  1. Context : this/getApplicationContext()

  2. EventName: Event names like order_placed, add_to_cart etc.

  3. EventProperties - Event properties like orderId, orderAmountetc. as a HashMap

Function Parameters

  1. eventName: Event names like order_placed, add_to_cart etc.

  2. eventProperties - Event properties like orderId, orderAmountetc as a dictonary.

Function Parameters

  1. EventName: Event names like order_placed, add_to_cart etc.

  2. EventProperties - Event properties like orderId, orderAmountetc. as an object

Function Parameters:

  1. EventName: Event names like order_placed, add_to_cart etc.

  2. EventProperties - Event properties like orderId, orderAmountetc. as an object

Enable SDK Debugging Mode

Debugging mode enables logging for ease of debugging.

Note: Please make sure to disable debugging mode in Release/Production build.

The given function can be used to enable SDK debugging mode:

Disable CustomerGlu SDK

All the functions of SDK can be disabled by using the method:

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