Testing Campaigns with User Logs

User Logs helps validate, test, and debug campaigns to ensure every element functions as expected. Use this guide to:

• Validate campaign flows from user registration to reward delivery.

• Debug issues effectively.

• Launch error-free campaigns confidently.

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What Are User Logs?

User Logs track the entire journey of a user through campaigns, from registration to reward issuance. They answer key questions such as:

• Is the user registered correctly?

• Are they added to the appropriate segment or audience?

• Are campaign events firing as expected?

• Are rewards and webhooks triggered successfully?

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When to Use User Logs

Use User Logs:

• After launching a campaign to verify workflows.

• While staging campaigns to validate setup.

• To troubleshoot issues with events, segments, or rewards.

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Step-by-Step Guide

1. Accessing User Logs

1. Navigate to the User Logs section in your dashboard.

2. Use the search bar to:

   • Browse recently registered user IDs.

   • Search for a specific user ID to view its details.

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2. Verifying User Registration

• Check if the user is registered by reviewing:

  • The registration timestamp.

  • Any errors in the registration log.

Common Issue:

• If the user isn’t registered, confirm the registration event was triggered and verify API/webhook setup.

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3. Checking Segment or Audience Association

• Confirm if the user belongs to the correct segment or audience:

  • If no association is visible:

    • Verify that the entry rules for the segment are correct.

    • Ensure the required events for segment entry are firing.

Common Issue:

• Event payloads may not match segment rules. Check the schema and alignment between events and entry criteria.

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4. Campaign Progression

• Check if the user is participating in campaigns tied to their segment or audience:

  • Expand the list of campaigns to confirm their enrollment.

  • Ensure they meet the criteria for campaign entry.

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5. Analyzing Campaign Workflow

Expand a campaign to verify the user’s progress through each step:

1. Activities

   • Confirm if required activities (e.g., logins, clicks) are processed correctly.

   • If not processed, check the expected event trigger.

2. Events

   • Ensure mission events are being captured and processed.

3. Rewards

   • Validate that rewards are issued for completed activities.

   • Check if the webhook fired successfully and the endpoint responded.

Common Issue:

• Rewards not issued: Verify webhook configurations and ensure the endpoint is active.

Troubleshooting Common Issues

Issue	Cause	Solution
User not registered	Registration event not triggered	Verify the event integration and ensure the correct API call was made.
User not in segment	Entry rules mismatch	Check if the event properties align with the segment’s entry criteria.
Activities not processed	Event trigger issue	Ensure the required event payload matches the expected schema.
Rewards not issued	Webhook failure	Verify webhook URLs and confirm the endpoint is properly configured.
Campaign flow incomplete	Missing triggers	Check if all required activity triggers are firing for the user.

Conclusion

User Logs provides a comprehensive way to validate and troubleshoot campaigns. By following this guide, you can:

• Verify user registration and segment/audience assignment.

• Track campaign workflows step by step.

• Identify and fix issues proactively.

With this process, you’re equipped to launch campaigns confidently and ensure they perform as expected.