> For the complete documentation index, see [llms.txt](https://docs.customerglu.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.customerglu.com/miscellaneous-topics/testing-campaigns-with-user-logs.md).

# Testing Campaigns with User Logs

**User Logs** helps validate, test, and debug campaigns to ensure every element functions as expected. Use this guide to:

* Validate campaign flows from user registration to reward delivery.
* Debug issues effectively.
* Launch error-free campaigns confidently.

***

### What Are User Logs?

User Logs track the entire journey of a user through campaigns, from registration to reward issuance. They answer key questions such as:

* Is the user registered correctly?
* Are they added to the appropriate segment or audience?
* Are campaign events firing as expected?
* Are rewards and webhooks triggered successfully?

***

### When to Use User Logs

Use User Logs:

* After launching a campaign to verify workflows.
* While staging campaigns to validate setup.
* To troubleshoot issues with events, segments, or rewards.

***

### Step-by-Step Guide

#### 1. Accessing User Logs

1. Navigate to the **User Logs** section in your dashboard.
2. Use the search bar to:
   * Browse recently registered user IDs.
   * Search for a specific user ID to view its details.

<figure><img src="/files/1sU7uxahv2fZXFl1XQnK" alt=""><figcaption></figcaption></figure>

***

#### 2. Verifying User Registration

* Check if the user is **registered** by reviewing:
  * The **registration timestamp**.
  * Any **errors** in the registration log.

**Common Issue:**

* If the user isn’t registered, confirm the registration event was triggered and verify API/webhook setup.

<figure><img src="/files/cgZbgc7I96RhlupGjyag" alt=""><figcaption></figcaption></figure>

***

#### 3. Checking Segment or Audience Association

* Confirm if the user belongs to the correct **segment** or **audience**:
  * If **no association** is visible:
    * Verify that the **entry rules** for the segment are correct.
    * Ensure the **required events** for segment entry are firing.

**Common Issue:**

* Event payloads may not match segment rules. Check the schema and alignment between events and entry criteria.

<figure><img src="/files/rBf9J08EgrGaKJeUELue" alt=""><figcaption></figcaption></figure>

***

#### 4. Campaign Progression

* Check if the user is participating in campaigns tied to their **segment or audience**:
  * Expand the list of **campaigns** to confirm their enrollment.
  * Ensure they meet the criteria for campaign entry.

<figure><img src="/files/OUoJq4yTLFFpeeTmLt2M" alt=""><figcaption></figcaption></figure>

***

#### 5. Analyzing Campaign Workflow

Expand a campaign to verify the user’s progress through each step:

1. **Activities**
   * Confirm if required activities (e.g., logins, clicks) are processed correctly.
   * If not processed, check the expected event trigger.
2. **Events**
   * Ensure mission events are being captured and processed.
3. **Rewards**
   * Validate that rewards are issued for completed activities.
   * Check if the webhook fired successfully and the endpoint responded.

**Common Issue:**

* **Rewards not issued:** Verify webhook configurations and ensure the endpoint is active.

<figure><img src="/files/3y5kGmZSrNGj6CjNA3Io" alt=""><figcaption></figcaption></figure>

### Troubleshooting Common Issues

| **Issue**                    | **Cause**                        | **Solution**                                                           |
| ---------------------------- | -------------------------------- | ---------------------------------------------------------------------- |
| **User not registered**      | Registration event not triggered | Verify the event integration and ensure the correct API call was made. |
| **User not in segment**      | Entry rules mismatch             | Check if the event properties align with the segment’s entry criteria. |
| **Activities not processed** | Event trigger issue              | Ensure the required event payload matches the expected schema.         |
| **Rewards not issued**       | Webhook failure                  | Verify webhook URLs and confirm the endpoint is properly configured.   |
| **Campaign flow incomplete** | Missing triggers                 | Check if all required activity triggers are firing for the user.       |

### Conclusion

User Logs provides a comprehensive way to validate and troubleshoot campaigns. By following this guide, you can:

* Verify user registration and segment/audience assignment.
* Track campaign workflows step by step.
* Identify and fix issues proactively.

With this process, you’re equipped to launch campaigns confidently and ensure they perform as expected.