Ride Utility
​Browsing Events​
Event | Description |
​Homepage Viewed​ | User viewed the home page |
​Category Viewed​ | User viewed the category page |
​Product Viewed​ | User viewed product detail page |
User viewed notification inbox in the app | |
​Promo Page Viewed​ | User viewed promotions page |
​Ride Events​
Event | Description |
​Pickup Location Entered​ | User entered the pickup location |
​Drop Location Entered​ | User entered the drop location |
​Category Clicked​ | User clicked on the category of ride i.e. one-way, outstation, rental, etc |
​Product Clicked​ | User clicked on the product for ride i.e. cabs, auto, sedans, SUV, etc |
​Ride Request Step Viewed​ | User viewed different pages in ride request i.e. fare estimate, searching for provider |
​Payment Info Entered​ | User entered the payment information |
​Ride Request Started​ | User started request for a ride |
​Ride Request Cancelled​ | User cancelled ride request |
​Ride Request Expired​ | Ride request expired due to service unavailability |
​Ride Request Completed​ | Ride request completed and provider is assigned |
​Ride Cancelled​ | User/Provider cancelled the ride |
​Ride Started​ | Ride was started |
​Ride Updated​ | Ride details were updated |
​Ride Completed​ | Ride was completed |
​Promo Events​
Event | Description |
​Promo Entered​ | User entered a coupon on cart |
​Promo Applied​ | Coupon was applied on cart |
​Promo Denied​ | Coupon was denied from cart |
​Promo Removed​ | User removed a coupon from cart |
​Wallet Events​
Event | Description |
​Wallet Recharge Clicked​ | User clicks on wallet recharge |
​Payment Info Entered​ | User entered payment information |
​Wallet Recharged​ | Wallet successfully recharged |
​Wallet Amount Deducted​ | Amount is deducted from wallet |
​Wallet Amount Refunded​ | Amount is refunded to wallet |
​Wallet Promotion Added​ | Promotion amount added to wallet |
​Support Events​
Event | Description |
​Support Contacted​ | User contacted support |
​Support Ticket Raised​ | Support ticket raised for user |
​Support Ticket Closed​ | Support ticket closed for user |
​User Contacted​ | Support contacted user |
​Support Status Checked​ | User checked support ticket status |
