Ride Utility

Data specification for applications in ride utility industry

Overview

​Browsing Events​

Event

Description

​Homepage Viewed​

User viewed the home page

​Category Viewed​

User viewed the category page

​Product Viewed​

User viewed product detail page

​Notification Inbox Viewed​

User viewed notification inbox in the app

​Promo Page Viewed​

User viewed promotions page

​Ride Events​

Event

Description

​Pickup Location Entered​

User entered the pickup location

​Drop Location Entered​

User entered the drop location

​Category Clicked​

User clicked on the category of ride i.e. one-way, outstation, rental, etc

​Product Clicked​

User clicked on the product for ride i.e. cabs, auto, sedans, SUV, etc

​Ride Request Step Viewed​

User viewed different pages in ride request i.e. fare estimate, searching for provider

​Payment Info Entered​

User entered the payment information

​Ride Request Started​

User started request for a ride

​Ride Request Cancelled​

User cancelled ride request

​Ride Request Expired​

Ride request expired due to service unavailability

​Ride Request Completed​

Ride request completed and provider is assigned

​Ride Cancelled​

User/Provider cancelled the ride

​Ride Started​

Ride was started

​Ride Updated​

Ride details were updated

​Ride Completed​

Ride was completed

​Promo Events​

Event

Description

​Promo Entered​

User entered a coupon on cart

​Promo Applied​

Coupon was applied on cart

​Promo Denied​

Coupon was denied from cart

​Promo Removed​

User removed a coupon from cart

​Wallet Events​

Event

Description

​Wallet Recharge Clicked​

User clicks on wallet recharge

​Payment Info Entered​

User entered payment information

​Wallet Recharged​

Wallet successfully recharged

​Wallet Amount Deducted​

Amount is deducted from wallet

​Wallet Amount Refunded​

Amount is refunded to wallet

​Wallet Promotion Added​

Promotion amount added to wallet

​Support Events​

Event

Description

​Support Contacted​

User contacted support

​Support Ticket Raised​

Support ticket raised for user

​Support Ticket Closed​

Support ticket closed for user

​User Contacted​

Support contacted user

​Support Status Checked​

User checked support ticket status